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Business intelligence insight, executable recommendations, and ongoing optimization.

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FAQ

Common questions

  • Can I cancel anytime?
    Yes — subscriptions are month-to-month (or year-to-year). Cancel from your billing settings in the platform and your access continues until the end of the current billing period. No cancellation fees, no penalties.
  • What happens after the trial period ends?
    If you started on a trial, your first scheduled billing happens at the end of the trial unless you cancel before then. You can downgrade to a lower tier or cancel directly from your account billing settings.
  • Can I switch tiers later?
    Yes — upgrade or downgrade at any time from your billing settings. Upgrades take effect immediately with a prorated charge for the rest of the period. Downgrades take effect at the end of your current billing period.
  • What is your refund policy?
    For subscriptions: if you cancel within 7 days of your first paid charge, we issue a full refund. For the one-time VANTAGE Performance Report: refunds are available within 14 days of purchase if no report has been generated. After that, no refunds are issued (per the terms of use).
  • How does billing work on the annual plan?
    Annual plans are billed once per year. The price is approximately 17% less than 12 monthly payments (about 2 months free). Your card is charged on the same day each year unless you cancel.
  • What happens if my payment fails?
    Stripe automatically retries failed payments. We send email reminders if a charge fails, with a grace period before access is suspended. You can update your payment method anytime from billing settings.
  • Do you offer custom plans for larger businesses?
    The Elite tier already includes dedicated advisory and priority support. For enterprises with specific needs (custom integrations, multi-account rollouts, on-premise reporting), contact us through your account — we'll scope a custom engagement on top of an Elite subscription.
  • Can I try VANTAGE before subscribing?
    Yes — sign up for a free account. You get the diagnostic with the headline financial impact range. To unlock the full report (per-category breakdown, prioritised recommendations, action plan), choose a subscription or buy the one-time VANTAGE Performance Report.